SHIPPING AND PROCESSING
All prices are in US dollars and payment is expected in full before an item can be shipped.
This site uses SHOPIFY function to take and process orders, and the payment processor is Stripe, which accepts payments from: Visa, MasterCard, American Express, Discover and Apple Pay, AMAZON, and PAYPAL.
***Please note, you may be charged additional fees from your bank for international orders.
Upon receiving payment, your order will ship within 1 - 3 business days. We take our packaging seriously with over-wrapping the artwork to minimize the chances of damage during shipping. All framed artwork is wrapped using Glassine paper, cardboard corner protectors, cushioning wrap, and snugly set in a sturdy cardboard box. We aim to use sustainable, biodegradable, recyclable / recycled packaging wherever possible. Re-used packaging material may also be included to minimize our impact on the environment.
** All orders ship from Los Angeles, CA, USA to the shipping address provided at checkout.
Please note that delivery times listed below are only estimates, actual transit time may vary depending on your location. A tracking number and corresponding link will be attached in the confirmation email sent to you once your order has been shipped. If you need faster service or would like to use another carrier, such as UPS, FedEx or DHL, please contact us prior to placing the order. Additional shipping costs will apply.
SHIPPING - ARTWORK
Artwork is shipped via USPS Retail Ground or USPS Priority Mail International. Please select the corresponding shipping option during checkout. Unless otherwise noted, there is free domestic shipping for all United States orders, and a base flat rate of $50 for international purchases (for the first 2 artworks, thereafter +$20 for each additional item).
Expected Delivery Times :
United States : 2 - 8 business days
International : 6 - 10 business days to many major markets
INTERNATIONAL CUSTOMS AND DUTIES
All international packages will be classified as 'merchandise’ on custom declaration forms. Please be aware that international packages are subject to customs clearance and in cases where customs processing is slow, delivery can take up to 6 weeks. International orders may be subject to customs duties and taxes. You are solely responsible for any customs duties or additional taxes that may be charged at the time of delivery.
LOST OR DAMAGED PACKAGES
If your package is taking longer than the estimated delivery time, it may be held up in customs, so please be patient. In the case of a lost package, please contact your local post office for assistance. If the package has been tampered with or is obviously damaged due to mishandling by the shipping carrier, be sure to document the damage before opening the package to serve as evidence in order to file your claim with the post office.
Textured Painting will not be held responsible for the loss or damage of artwork while in transit.
Per USPS, Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge, and domestic Priority Mail shipments include up to $50 of insurance. If you would like to purchase additional insurance or would like to use a different carrier, please contact us prior to placing the order. Additional costs will apply, and a signature may be required at time of delivery.
If a package is returned to us for any reason, for example, if the wrong address was provided, you will be notified by email. A refund will not be issued. You are responsible for the costs associated with re-shipping the package to the correct address.
Due to the one-of-a-kind nature of the work and because this is a small business, all sales are final. Returns and/or exchanges are not accepted. Please be sure to read artwork / frame descriptions, dimensions, and shipping info carefully before completing your purchase.
In the unlikely event you receive the wrong or defective artwork (with the exception of damages incurred during transit), please let us know within 48 hours of receiving your purchase. The artwork must be returned to us in its original condition and packaging within 7 days in order to process a refund. We will pay for return shipping expenses in this case. Color of the artwork may vary from what is shown online due to monitor settings; color discrepancies will not be considered an acceptable reason for a ‘defective’ refund.